e-cloth - Returns - Refunds and Replacements
If you are unhappy for any reason with your purchase, please contact us on 01892 893131.
We will normally either send you a refund or a replacement product.
Unless faulty, you must cover the cost of returning unwanted goods. Please provide proof of postage returning any goods back to us. For extra security, we recommend sending any good back via a trackable service.
Under most circumstances, you will not have to return the goods to us. However, in some circumstances, we may ask you to return the goods so that we can understand the reason for your dissatisfaction and ensure that it does not happen again.
We would ask that all returned items are sent via a trackable postage service, as we cannot be held responsible for items lost in transit. Where tracked items become lost, we will honour any refund amount providing the printed receipt and tracking number can be produced. Items sent via standard post that become lost will not be refunded.
You must inform us if you intend to return an item, within 14 days of receiving your order. Money will be refunded to the card used to purchase, no later than 14 days from the processing date.
Your statutory rights are not affected.