FAQ's

Which e-cloth do I use?

ANY hard surfaces in your home (including greasy surfaces) can be cleaned effectively with just the General Purpose Cloth, the Glass & Polishing Cloth and the Mop. We produce the General Purpose Cloth in a number of colours to help you reserve a different colour for cleaning different areas.

The General Purpose Cloth cleans thick grease and dirt and can tackle the heaviest cleaning jobs with just water. As it has thicker fibres, it is not as good as the Glass & Polishing Cloths at leaving a totally streak-free finish and it is best used in combination with it.

The Glass & Polishing Cloth cleans light grease and dirt with just water and leaves a streak-free finish, when it is used dry on a damp surface. It is brilliant on glass and shiny surfaces – windows, mirrors, taps, toasters, and stainless steel.

Other specialist cloths have been developed to do an even more effective job on specific surfaces.


Why have we developed other cloths?

Each of the cloths in our range has been developed for absolute optimum performance for its designated use. Three examples:

  • While the General Purpose Cloth will clean baths well, the extra absorbency and surface area of the Bathroom Cloth gives a quicker and easier clean.
  • Used dry, the General Purpose Cloth attracts dust and is an effective Duster, but our Duster is even more effective, holding more dust and releasing gathered dust more effectively.
  • The Glass & Polishing Cloth leaves lenses and screens completely clear, but our Screen and other Lens cloths are a smoother weave and there is less risk of small particles being held in the cloth, which might damage the surface.


Can e-cloth be used on fabrics or carpets?

e-cloth’s General Purpose Cloth can be surprisingly effective on fabric of any kind and it’s always worth trying, before resorting to a chemical cleaner. They will usually work on wine spills - use cold water and experiment on a test area first.


Do e-cloths help to eliminate bacteria?

e-cloths remove over 99% of bacteria. All the main e-cloths have been tested by an internationally recognised micro-biology laboratory (Silliker – 45 laboratories worldwide and work with McDonalds, Kraft Foods & Kelloggs). All have been shown to remove over 99% bacteria, including e-coli, listeria and aspergillus – Follow this link. The Mop was proven to remove over 98%. Tests showed that, after a brief rinse, only 0.01% of bacteria are re-introduced to a surface. Additionally, because the cloths do not leave any residue on the cleaned surface, there is nothing left behind to encourage the development of bacteria.


How long will e-cloths last?

As long as the care instructions are followed, with normal use our cloths will last for several years and are guaranteed for 300 washes. There may be some loss of colour or staining, but this will not affect performance. Snagging fibres on sharp edges will inevitably occur.


Can I use other cleaning products with my e-cloth?

e-cloths can be used with other cleaning products, but because e-cloths clean so well with just water, it is not normally necessary.

Contact with bleach should be avoided, as it breaks down the fibres. The effectiveness of the cloths can be affected by the fibres becoming clogged by other cleaning agents.

If there is a build-up of burnt-on food in the kitchen, or limescale in the bathroom, a specialist cleaning product may be needed to remove this. Once removed, use e-cloths to maintain the surface with just water.

Some people may like to use a natural bleach or disinfectant around the toilet area.


Can cloths scratch surfaces?

e-cloth fibres are non-abrasive and will not scratch surfaces, but care should be taken on special surfaces such as car bodies, in case grit, caught in the fibres, scratches the surface.


What should I do if the cloth doesn't work any more?

If your e-cloth does not work anymore, it could be that there is fabric softener blocking the fibres. Please re-wash and try again.

If this does not work, the e-cloth has reached the end of its life (usually over 300 washes). However, if you feel the cloth has not given satisfactory performance, please contact us (e-mail or telephone) – we are confident we can help you!


What if there is a streak or smear left after cleaning?

This is usually for one of two reasons. The first is that the cloth has been used too wet – for the final polish, the cloth should be used dry on a damp surface. We recommend using a dry Glass & Polishing Cloth for the final finish.

The second reason can be that there is a surface layer left by the factory (new product) or a chemical has previously been used for cleaning. In either case, clean a small area using the General Purpose Cloth followed by the Glass & Polishing Cloth. Repeat as necessary and you will see the whole surface gradually come clean. Using warm water may help.


Are there particular areas that need other cleaning products?

There are particular cleaning tasks where you may need help from other products. For example, for burnt-on dirt on ovens and hobs or a build-up of calcium deposits from water. In these cases, it may be necessary to supplement e-cloths with other products. It will then be easy to maintain the surface using just e-cloths and water.


Why do many manufacturers recommend e-cloth for cleaning their appliances and household surfaces?

Many manufacturers recommend that chemicals are not used on their products. They have tested e-cloth and found it particularly effective. They recognise the no-compromise high quality of e-cloth and are happy to associate their brand name with our cloths.


Caring for your e-cloth

Can cleaning chemicals damage my e-cloth?

Although not recommended, you can use most cleaning chemicals with e-cloth. Some chemicals will block the fibres and reduce performance. Do not use bleach or chemicals containing bleach, as this will damage the fibres.


Do I need to disinfect?

Some people like to use cleaning chemicals or disinfectant around the toilet area or on food preparation areas. For 90% of the house, e-cloths will clean with just water.


Why do I still have marks on my cloths when I have washed them, even boil washed them?

Many types of dirt contain a pigment which stains any cloth. If the cloth has been washed properly, it will be clean despite the marks. Repeated washes will gradually reduce these marks.


How can I brighten up tea towels and white cloths when they have gone dull?

Whilst a standard bleach will damage tea towels and cloths, you can use a natural bleach, such as Ecover.

For washing instructions, see Use & Care.